Category Archives: Business Matters

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Upcoming Jobs Still on Schedule

I wanted to send a message to all of our projects in progress or upcoming. Here goes…

1. Everything is still on schedule. We are classified as Essential, and our suppliers are also classified similarly in their respective states.

2. Every company we work with is taking extra cleaning precautions as are we. We’re even cleaning and Lysol spraying all the tools.

3. We have a very open sick leave policy in place. Anyone with symptoms isn’t coming in. If someone sneezes or coughs, I promise, it’s allergies.

4. If anything changes with your project, we’ll update you as soon as we know.

5. Our office and showroom are open with generous room for distancing and hand sanitizer right at the front door.

6. For almost all of our projects, we don’t have to come into your house at all.

7. Let the guys know when they get there if you want extra precautions beyond what they’re doing.

8. All payments can be done by distance through our website or by calling in. Click HERE.

9. Let us know if you need anything or more updates. I’m also updating often on our Facebook and through the e-mail newsletter. Be sure to sign up for both. Facebook and the Newsletter

10. The best for last…once we’re done, you get some extra space to try to enjoy quarantine a little better.

Thanks and stay safe!

Dave Jr.


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Get on Google and Review Someone Now

Reviews are important to small businesses, but getting them is like pulling teeth. Unless of course it’s a bad one, and we all get bad ones from time to time.

The next time you have a few free minutes, hop on Google Maps and review someone. Just pick someone you used, bought something from, or where you ate something recently and post a review. If you have pics, post them with it.

DON”T post a bad review either. Spread some good around. The business that made you mad? It’ll come around to them. Don’t worry. You do something good and share that blessing with a small business.

I just had a guy pressure wash the driveways at our offices and showroom. It had been awhile, and I had no idea how dirty they were, and he did a great job.

Here’s the before and after shot-

You don’t have to, but I took it a step further. I made up a testimonial graphic for him to use in his own marketing.

That’s it. Get on there and post a review right now.

Dave


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COVID-19 Coronavirus Update from Ocean Breeze Exteriors

I held off sending out an update for our business as long as possible, but now that there are cases in Horry County, I thought I should post one.

We are still engaged in full operations and continuing to complete all scheduled projects. Nothing has changed for us in the work we’re doing or our supply chain for new materials.

As a company we are doing our best to help everyone weather this storm better. We’re doing this by helping you enjoy social distancing and self-quarantine as much as possible.

  • Right now is the perfect time to enjoy the exterior parts of your home more.
  • As ‘social distancing’ becomes the norm for awhile, why not distance to your backyard or patio?
  • There is ample research showing the health benefits of being outside. Do it safely at home.
  • It’s not fun, and it can be scary, so now is a time to ease distraction and stress as much as we can.

We want to help you make the best of it while everything else goes to panic mode around us.

To make you feel more comfortable, we are also taking the following precautions:

  • We have hand sanitizer in the office if you come by the showroom.
  • The ability to make all payments and financing completely online is active.
  • All of our work is outside, and we don’t have to come into your home for anything for your projects. We actually have one going on right now for a couple that is in self-quarantine. It’s a large sunroom that will enable them to enjoy their condo patio without worrying about the pollen or people.
  • Estimates function similarly. If you want a contact-less estimate, just let us know when you call. Our estimator can call you from the front driveway and let you know when he’s there. When he’s through inspecting your project, he can text your estimate to you.

The best thing we can all do right now is take the appropriate precautions to keep everyone safe while also maintaining as normal a life as allowable. That’s how we bounce back best and quickest when this is all over.

Give us a call if we can help in any way.

Dave


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Write a review and enter for a chance to win!

I love getting e-mails like this…


But I need your help.

Everyone has unhappy customers sometimes, and those are the folks that tend to leave reviews the most (I’m guilty of this too!).

I need your help with social media reviews. Follow the links below. For each review you leave, e-mail me a screenshot of it, and I’ll enter your name into a monthly drawing for a chance to win a $50 gift card.

If you review on more than one site, send in screenshots of all of them for multiple entries.

Thanks!

Dave, the best guy in town for sunrooms, decks, and drinking coffee


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We now offer financing!

I wanted to let everyone on the list know that we now offer financing.

For years we avoided it. So many of our customers have been asking for it. Now it’s here!

Building materials have gone up in price steadily year after year, which makes sunrooms more and more expensive. Now you can finance the cost of any project with us, which will allow you to build the outdoor project of your dreams and stretch your money out better.

Just ask our salesman about it when he visits or call the office. It can be done in just a few minutes with the app. No pesky paperwork to fill out like at a car dealership.

Our various payment options now include:

  • Financing
  • Credit and debit cards
  • Check
  • Cash

In addition we’re now offering a discount for cash and check transactions.

Thanks!

David, the 12 months no interest plus a few other options to pay for your sunroom guy


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What Happens When County Code Enforcement Doesn’t Protect You?

Here’s a scary item that just hit the news recently even though the actual incident is a couple of years old.

So what happens when county Code Enforcement doesn’t do their job?
Short answer- It causes a lot of trouble and sets up a dangerous situation.

As any contractor does, we have our own issues with Code Enforcement. Each inspector does their own thing. Reliance on strict codes is always ‘open to interpretation’. If you complain, they make things worse on you. Etc, etc.

Not only that, but, for the most part, permits represent a revenue source for the municipalities. The more permits, reviews, and revisions they ask for, the more you end up having to pay for them. It’s in their best interests to make the process harder and more expensive for any homeowner or contractor to navigate.

There’s not much you or I can do about any of this, because it’s a retribution-based system. Imagine Soviet Russia  in the 1980’s. If you complain, the bad guys crack down on you and deny everything, unless you grease the right wheels or know someone. That’s pretty much how it is.

But this item is scary!

A local contractor was given permits for multiple projects even though they didn’t have a license? Even worse, they didn’t have a license because it had been denied for some reason?

You have to wonder if there was a simple mistake (four different times!) or who made some money on this deal.

I wanted to tell you about this because it’s one of the main reasons I always get the permits for our projects instead of making a customer do it. You don’t want to go through the process unless you have to.

I suppose another lesson is this- just because your contractor gets a permit doesn’t mean he has a license.

Dave, the guy who hates paperwork but will fill out permit applications for customers


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Turns Out We’ll Do Just About Anything for a Customer

I’m always really proud to say that we won’t do just anything. Some contractors do that, but what ends up happening is that they do a few things really well, and some things really bad.

We prefer to stick to the kinds of projects that we enjoy, we do a lot, and that we do better than most everyone else at a fair price.

Moving hot tubs is certainly NOT one of those things.

But we did it anyway.

Many times our customers give us stuff on projects. Old patio furniture. A nearly new stove, fridge, and huge TV from one. Lots of times fresh veggies from an outside garden.

They give us things because they like us, they bought new stuff for their new sunroom, and also because there’s a bunch of my guys working there who can move heavy objects into the back of our trucks. If no one on the job wants whatever it is, then it goes into the warehouse where another employee snatches it up.

One of our recent pretty awesome customers in Market Common asked if someone wanted a hot tub for free. Haul it off, he said, and it’s yours.

Three hours, six workers, a lot of rope, and a slow pick up truck ride later, it’s in our secretary’s backyard.

On jobs, we’ll stick to what we’re good at. On the free stuff, just ask one of my guys if he wants it. But, please, no more hot tubs.

Thanks,
Dave, the guy who’ll just head over to the someone else’s house to enjoy a hot tub soak


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Who’s Going to Win $1000? (Referral Program Update)

Our first annual referral contest is well underway. There are a lot of projects we’ve sold because of referrals from you, but a few clear winners are emerging.

Here’s the top 5 so far this year. I didn’t want to give out full names, so if you’re not sure it’s you, just e-mail and ask.

Phil S.- 28,000 points
Tracie H.- 18,617 points
Greg B.- 10,236 points
Karol K.- 9,700 points
Robert and Callie B.- 5,343 points

This is also a great chance to let me know if I’m missing any names. If I am, just e-mail me with the name of the person you referred us to who bought a project.

Here’s the specs on the contest again:

Our business thrives on referrals! When you tell your friends, neighbors, and family about the great work we do, it means a lot to us. As far as advertising goes, referrals are simply the best way to get our name out there. It iss better than any kind of ad I can do.

That is because a referral carries the weight of your testimony. After all, you wouldn’t refer us if we did a bad job.

I am often asked if we do anything for referrals. In the past we have, but it was irregular or a new customer would forget to tell us someone referred them.

This year is going to be different.

At the end of 2019 I am giving away $1000 to the customer who refers us the most business this year.
That is a lot of money, so there will be just a couple of rules. They are at the end.

You have my permission to go crazy sending us business. I will look forward to handing over some money at the end of the year. I will also have some good prizes for everyone in the top five.

The Fine Print

  1. The customer has to have something from Ocean Breeze with your name on it. You can use our business cards, print your own with your name on them, pick up brochures from me, or anything. As long as you write your name on it, I will count it. This way there is no doubt who did the referring.
  2. The customers referred can be new customers or past customers. If you buy more work, I’ll count that towards you.
  3. You don’t have to know the customers. If you put cards on your neighborhood bulletin board or the board at Panda Express, it does not matter. Just make sure your name is on it.
  4. The “most business” part will be the amount of money spent by the referred customers. In other words, if they buy a $25,000 sunroom, I will put you down on the list for $25,000 in referred business.
  5. I will add up all the numbers as they come in, so feel free to check with me to see how you are doing.
  6. The final numbers will be calculated on December 31, the award announced via Facebook and newsletter that day, and a check cut and mailed.

Thanks,
Dave, the sunroom guy who loves happy customers


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New Contest- Send a Pic of My Guys in Action

Here’s a fun contest for everyone.

If you can send me a photo of one of our trucks on the road or at a jobsite, I’ll send you a prize. I guarantee it’ll be worth it, especially if you’re having a project done by us or planning on one soon.

Here are the rules-

  1. The photo can’t be at our office. Way too easy.
  2. Spot my guys on the road or in a neighborhood.
  3. Like our Facebook page and post the photo there with wording something to the effect of “Caught the Ocean Breeze crew in action!”
  4. Message me your e-mail or put it on the Facebook post so I can send your prize.
  5. It can even be at your house if they’re working there.
  6. You can only win this prize once, but for each subsequent entry, I’ll credit you for 100 points in our end of the year referral contest. That contest has a $1000 cash prize!

Now go hunt them down!

Dave, everyone’s fave sunroom guy


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What Happens If You Get Locked Out?

I wanted to tell a funny story to brag on some of our employees.

A customer of ours recently got locked out of their house that we’re in the process of building a sunroom on.

They got home from a trip and couldn’t get inside. The battery to their garage door opener had died. The batteries on their electronic front door lock were dead. The back door that they had a key to had been enclosed in our new sunroom, which was all locked up as well. They didn’t have keys to the sunroom because we were still working on it.

It’s like their house was conspiring against them.

Oh, did I mention that this all happened on a Sunday?

None of us work on Sundays, and you can’t find anyone around the office…usually.

At the moment our customers were sitting in the office parking lot hoping someone might be around, one of our employees drove by. They stopped and asked if they could help with anything.

Less than half an hour later we had someone in the office, pulling their new sunroom keys from the project folder, and getting them inside their home.

It was a weird chain of events that led to this, but a very fortuitous meeting with one of our employees. I’m glad our folks are willing to do things like this, even on their days off.

I’m proud of them for several reasons…

  • It shows that our folks feel an ownership in how the company is perceived and operates. They’re not just employees. They’re valued teammates.
  • It goes above and beyond the normal operations. Off time on a Sunday and they were willing to jump in.
  • It helps keep our clients happy.
  • It helps build our business. I love how things like this turn into referrals. I can just imagine our customers recommending us to their friends and neighbors and saying, “Of course they do great work, but can you believe what they did when…” It makes for a great party story.

I hope we can help you in a similar way if you get locked out or anything else happens. Our folks have even been known to look for escaped dogs and deliver CPR to a customer before.

Thanks for reading!

Dave, the sunroom builder who isn’t a locksmith but loves helping people get in their houses

 


You can find us at…

Ocean Breeze Exterior Remodeling

843-238-4798

www.oceanbreezeexteriors.com

Our showroom is located at 739 Sandy Lane in Surfside Beach, SC


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