Category : Business Matters
I wanted to tell a funny story to brag on some of our employees.
A customer of ours recently got locked out of their house that we’re in the process of building a sunroom on.
They got home from a trip and couldn’t get inside. The battery to their garage door opener had died. The batteries on their electronic front door lock were dead. The back door that they had a key to had been enclosed in our new sunroom, which was all locked up as well. They didn’t have keys to the sunroom because we were still working on it.
It’s like their house was conspiring against them.
Oh, did I mention that this all happened on a Sunday?
None of us work on Sundays, and you can’t find anyone around the office…usually.
At the moment our customers were sitting in the office parking lot hoping someone might be around, one of our employees drove by. They stopped and asked if they could help with anything.
Less than half an hour later we had someone in the office, pulling their new sunroom keys from the project folder, and getting them inside their home.
It was a weird chain of events that led to this, but a very fortuitous meeting with one of our employees. I’m glad our folks are willing to do things like this, even on their days off.
I’m proud of them for several reasons…
- It shows that our folks feel an ownership in how the company is perceived and operates. They’re not just employees. They’re valued teammates.
- It goes above and beyond the normal operations. Off time on a Sunday and they were willing to jump in.
- It helps keep our clients happy.
- It helps build our business. I love how things like this turn into referrals. I can just imagine our customers recommending us to their friends and neighbors and saying, “Of course they do great work, but can you believe what they did when…” It makes for a great party story.
I hope we can help you in a similar way if you get locked out or anything else happens. Our folks have even been known to look for escaped dogs and deliver CPR to a customer before.
Thanks for reading!
Dave, the sunroom builder who isn’t a locksmith but loves helping people get in their houses
You can find us at…
Ocean Breeze Exterior Remodeling
Our showroom is located at 739 Sandy Lane in Surfside Beach, SC